This 99.9% uptime guarantee
applies to any DK Web Designs client in good financial standing with DK Web Designs
at the time of a service outage.
Shared Hosting - In the
event that your web site is not available for more than 99.9%, DK Web Designs
will credit the following month's service fee as follows. For any shared hosting
client, such credit shall be retroactive and shall be as calculated below and
as measured 24 hours a day in a calendar month, with the maximum credit not to
exceed thirty (30) percent of the monthly service charge for the affected month.
90% to 99.8% 10%
89.9% or below 30%
for you to receive a credit on your account, you must request such credit within
seven (7) days after you experienced the down time. You must request credit by
sending an electronic mail message to .
For security, the body of this message must contain your domain name, the dates
and times of the unavailability of your website, and such other customer identification
requested by DK Web Designs. Credits will usually be applied within thirty (30)
days of your credit request. Credit to your account shall be your sole and exclusive
remedy in the event of an outage.
Credits shall not
be provided to you in the event that you have any outage resulting from (1.) scheduled
maintenance as posted from time to time at DK Web Designs, (2.) your behavior
or the performance or failure of your equipment, facilities or applications, or
(3.) circumstances beyond DK Web Designs' reasonable control, including, without
limitation, acts of any governmental body, war, insurrection, sabotage, embargo,
fire, flood, strike or other labor disturbance, interruption of or delay in transportation,
unavailability of interruption or delay in telecommunications or third party services,
including DNS propagation, domain name registration / transfer, failure of third
party software or hardware or inability to obtain raw materials, supplies, or
power used in or equipment needed for provision of your web site, or (4.) a client
breaking any item in DK Web Designs' "terms of conditions and acceptable
usage policy" causing a machine to fail as a result.
(4.) Price Freeze
DK Web Designs guarantees for as long as you are a continuous
client, in good financial standing, and you keep renewing your contract for web
hosting service, we guarantee that you will be locked into paying todays web hosting
prices forever. If your web hosting package gets upgraded with new features, more
web space or bandwidth we will add these additional new services to your account
for free while keeping your low price in tact. This guarantee applies to all DK
Web Designs' shared web hosting accounts and reseller plans.
(5.) 30 Day
Money Back Guarantee
At DK Web Designs customer satisfaction is our main
priority! Each of DK Web Designs' hosting plans carries a 30 day money back guarantee.
If you are not completely satisfied with our hosting services within the first
30 days of usage you will be given a full refund of the monthly fees excluding
setup fees, addons, overages, or domain registration. Setup fees will be retroactively
charged if waived or discounted in the original charge. Setup fees are only refundable
if the account order is cancelled prior to activation. You must follow the cancellation
instructions within the first 30 days following activation. No refund is available
after the 30th day. Phone requests will not constitute acceptance of any cancellation.
The 30 Day Money Back Guarantee is for web hosting services only and does not
apply to other services or products such as web development, design, or domain