FREE Shared 128-bit SSL certificate
to meet your security needs! Included in all hosting plans.




CPM Solutions, Inc.
Roger Jeter, President
I have had several projects completed through DK Web Designs, all of which I have been very pleased with! They have exceeded all of my project expectations and have provided my company with the online solutions we were looking for. Communication with DK Web Designs was extremely easy and they were always a phone call or email away with excellent response time. I have recommended DK Web Designs to other consultants which are now doing business with them as well!
 

Getting Support Support Policies


Phone and Ticket Manager Support Policy:

A support technician is responsible for supporting the default configurations of our hosting servers. This includes the initial setup and configuration of the third party features included with your hosting service as outlined in our shared hosting packages.

It is important to note that a number of technical issues are considered unsupported; they fall outside of our technical support boundaries. As such, the customer is not guaranteed any form of assistance from DK Web Designs. Unsupported issues include:



1. Custom configuration and detailed usability questions pertaining to your included third party features. These questions must be directed to the third party vendor.

2. Questions related to a third party product or script that you introduce to the server. These questions must be directed to the third party vendor or creator of the script.

Our support staff will not and cannot fulfill programming, debugging, and/or script requests that were not created or programmed by our staff. We will perform a 'best effort' support for programming issues insofar as they relate to initial installation, programming done by our staff, or as they relate to initial installation and configuration in the selected DK Web Designs server environment. For example, a test script may be installed to verify that the server is functioning correctly. Our support staff may be able to assist in referring and/or recommending resources to assist the customer in working towards resolving the customer's unsupported issues.

Please keep in mind that we offer technological expertise with regard to our shared and accounts and not web development or consulting unless you are having us provide web development or consulting services.

•    About Us    •    Hosting    •    Services    •    Support    •    Contact Us
Home    |    Client Area    |    News DK WEB DESIGNS, LLC   |    All Rights Reserved.    |    Legal    |    Privacy    |    Partners